Please email your details and more information to email@example.com so that we can try and assist. This bank's staff are based in a third world country and it shows. Investec does not offer banking services to the public; it is a private bank and customers must earn £300,000 annually or have a net worth of at least £3m to open an account. This is the second bad review I am giving Investec. I have escalated your complaint to our Savings team. I'm terminally ill and Investec is aware of this and they're still being obstructive refusing to provide the statement. By logging in to Investec Online, you are confirming that you have read and agreed to the terms and conditions applicable to dealing with Investec over the internet. Get REAL! Only the latest review will count in the company's TrustScore. Thank you for the 5 star review. Thank you for your feedback Michael. My immediate personal reaction is that I really shouldn't need to find a different device every time I might want to interact with your online services - although I might seem to have a closed mind to this prospect at this juncture I will consider your suggestion and who knows what the future might see. Never had this problem with the SA banking as response times there are instantaneous and most documents are available online. Check our … All money in the state-owned bank NS&I is fully backed by the Government, meaning money put in there is as near to 100% safe as you can get. Thank you for binging this to our attention. It takes them just as long to answer my question whether they keep we waiting for 8 second or 8 minutes, but I'm already riled up when they answer, so wouldn't it be more sensible to answer right away? The interest rate on the product you invested in is variable, and not fixed. The person at the other end of the web chat was most helpful and patient but the system required that my history be deleted, then I had to install an additional two browsers onto my phone without any progress being made. Sorry to hear that you weren't able to get hold of us. Thanks for the feedback on the product and the App, we're so glad that you had a great service experience with the Client Support Centre team. For now will leave the 95 day notice account in Investec as the revised rate is still fairly competitive unless I find a new home for it. Investec turns out to be a South African outfit. Join × New Post Advanced Search. Absolutely useless!!! I have wasted about 4 hours on hold with no answer. I received a price notification on the 2nd of March after I sold my shares online. Thank you for sharing this, Chris! A legal requirementThe advertised rate only lasted a few days and swiftly reduced way below competitors rates, all sneakily.Now they are very slow to transfer your money out.Agree with negative reviews below - AVOID. This is a customer service review. We will be in contact with you to assist further. Practically all of the benefits of account holding have now been scrapped yet their fees still sky-high. We are a bank and we don’t deliver goods, so we’d need to be able to see one of these letters to see if we could assist. This is appalling customer service for a major bank. I've opened a private savings account and a business one too. I have escalated this to our Savings team, and I have sent you a message via 'Find Reviewer' asking for more information. I'm sorry that you were kept waiting, Alison. We understand that one of our bankers contacted you and that your Investec Online access has now been set up. When trying to reset password message comes up "This functionality is currently not available for Investec Private Bank UK clients” I have rang the bank five times, have been on hold for at least 20 minutes each time and have not got through. Extremely amateurish customer service. I need my deposit trade paid in today afternoon latest. Issues with the online application system. Reviews for Investec Bank (UK) Average User Review Ratings for Savings Account products. Investec began in Johannesburg in 1974. Their customer service has become abysmal. I am glad to hear that you had a good experience with our client support center. I'm sorry to hear about your experience with us. No integrity, no customer service, scandalous business practices. Please send your contact details to firstname.lastname@example.org and we will give you a call back. That is to set up your internet access.Phone the number, get the usual 'sorry , we are busy' message with the music for minutes. Money expert. Getting my money back wasn't so easy Initially, they started asking for unnecessary paperworks and documents as part of their tactics to delay. Very angry at Investec and definitely would advise you not to trust them with maintaining their interest rates.Seems like a cynical ploy to get your money and then drop the rate. Total incompetence by Investec so down to one star now. Had to contact them by phone on a few occasions and found their service prompt, helpful and courteous. If you have other savings with Investec these will also count toward the £85,000 limit. When I opened my Investec account many years ago, it paid good interest. All rights reserved. It will cost me another £20+ to transfer the money into any new account I take out to try to improve my interest rate. INVESTEC BANK PLC has 6716 employees at this location and generates $1.73 billion in sales (USD). It provides a range of financial products and services to a client base in Europe, Southern Africa, and Asia-Pacific. We aren't happy when our clients are upset. Less than a month after I invested they lowered the interest rate. Investec turns out to be a South African outfit. This bank's staff are based in a third world country and it shows. Atom Bank is a member of the Financial Services Compensation Scheme (FSCS), which offers full protection for the first £75,000 you save with each individual banking group. 489604) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We will stick to British savings accounts in future. It works fast and have many useful functions. I have escalated this to the team for Investigation in the meantime. More rigmarole and security questions, and an impertinent question as to why the account was being closed (actually explained in the letter). I've sent you a message on 'Find Reviewer' to ask for more information. Refuse to discuss the matter with me on phone a refer me back to their solicitors who are also extremely unhelpful,fraud report made to the police. Excellent customer service in difficult Covid times. Online Flexi Saver Asset Management Indicator . 2122340) is authorised and regulated by the Financial Conduct Authority. The Financial Services Compensation Scheme We are covered by the Financial Services Compensation Scheme (FSCS). Beware Don’t use. For them to change the rates on savings account when BOE has not changed their rates since I opened my accounts is disappointing. I have also sent you a message on 'Find Reviewer' asking for more details. True, it is covered by the same savings guarantee scheme (i.e. No one did. Login to other Investec accounts. Raised complaint but they refused and keep trying to charge me. I am still waiting for my money to be returned. Dependence on only a few countries for its operations is risky during fluctuating financial scenarios. There are 196 companies in the INVESTEC BANK PLC corporate family. Called yesterday and was told someone would call me back. © 2021 Trustpilot A/S. Oh well will invest elsewhere now. 4.0. Investec Bank Weaknesses Here are the weaknesses in the Investec Bank SWOT Analysis: 1. I moved my savings here bc it was highly rated on the best savings rate table on various comparison websites and had compensation guarantees.I opened a 95 days notice account and a easy access account. Let Down By Investec - Not Made For Savers, Not the same as a British savings account, Investec refuses to provide a statement after 8 years of sending them monthly. RCI Bank only offer savings products to our customers. Worst experience with withdrawal!Very supportive with deposit, however, worst experience with withdrawals.This has been my experience for quite sometime, I finally got my money back through the help of The company on my head line not only was she able to recover my money, I can say trade has been smooth and interesting. Absolutely bizarre behaviour. I have sent you a message via 'Find Reviewer'. Sort by: Sort order: Service: Savings Account Product: High 5 Account. As I said before: stick with a "high street" bank where you'll get the same (poor) service but at least you won't have to pay £500 a year for it. I have no influence over who changes bank accounts and I do not remember authorizing investec to change my banking accounts. It’s very annoying as I live overseas and I become irate when every month after three to four emails I have to follow up with an expensive phone call.Really Investec clearly needs a shake up. 3.7. Since when did it become okay to make customers wait that long? Thank you for letting us know about your positive experience Roshan, we love hearing this. Hi Shakerz, I am sorry to hear about your experience with the application process. etc.After endless headaches I decided to go to a bank which was a lot more professional than Investec. ***. No customer service whatsoever despite their sky-high fees. I was using an Android phone perhaps Apple phones might work? 6 Feb 20. Their customer service is useless. It requires £1,000 to open. That isn't the kind of client service we aim to provide. Investec Bank plc (Reg. Can you ring me on 0208 xxx xxxx or reply to this email to resolve this issue. Of course there was no meaningful follow up: box ticking again. The only reason I have not given a 5 star rating is because the process for renewing a forgotten password seems excessively long.If any management personnel reads this please congratulate KAMO on his excellent service. Private banking customers can also access foreign exchange services and … I do understand your frustrations as this is not the kind of service we aim to give our clients. Staff NEVER ring you back when they say they will. It's very obvious that I'm being victimised. They don't have a queuing system and don't have callback, so you could wait forever. I suppose like every organisation the service often depends on the individual dealing with you. Investec has TERRIBLE customer service - stay clear! So much of an inconvenience over something you have no influence over. Investec Capital Solutions . App could be improved particularly to enable account closure, however contact with customer service was always quick, friendly and efficient.Would invest again when financial situation improves. If you're a UK resident, I'd urge you to stay clear. We would be delighted if you wanted to re-apply, perhaps using a different device? Instead, you’re taking a risk with your money in the hope that you’ll make more than what you put in (a juicy profit), but there's the possibility you end up with less (a nasty loss). It was when they requested for a document which I had provided earlier for them, that I figured something might be wrong.(WWW. 4.7. I thought this may be the norm with notice accounts. Only after a couple of months they have decided to closed down the notice account to new customer but also dropped their rates to existing customer on all accountsIt is a massive effort to open savings accounts, I don’t think Investec get this. Health Details: INVESTEC BANK PLC is located in LONDON, United Kingdom and is part of the Banks & Credit Unions Industry. I emailed them to ask them to add my new account number to my online account, got no response, emailed again the next day, got no response, left it 3 days and no response. No. Investec Wealth & Investment Limited (Reg. We thrilled to know that you are satisfied with our client service. by Clare Francis. Spent over an hour online and conceded defeat in the end. Time enough to eat my breakfast.... then the line goes dead.Thanks Investec, you b.....Another bank that can go whistle for my hard earned. I'm sorry to hear about your experience with us. Monday 03 Feb 2014. Please provide me with more information about your query/ concerns. So far I'm really impressed! The call to activate the personal account was answered promptly and handled with friendly efficiency. As I told their complaints department I keep all financial emails indefinitely and I sent them a screenshot result of a search on ALL emails from Investec, and there never was an email from Investec in November 2019 advising of a rate change! Then Investec phoned to say that a telephone call would also be required. We would be delighted if you wanted to re-apply, perhaps using a different device ? Likes: V good interest rate, simple application & £50 for opening an account. I have sent you a message via 'Find Reviewer', please respond and let me know what happened so that I can escalate this. Investec has TERRIBLE customer service - stay clear! In the emailed response you received from our complaints team, we have confirmed when we emailed you details of the new rate. Don’t use The most dishonest bank I came across. To top that up with poor communication. Just halted reaching further goals, but they'll come. Had a 2yr fixed bond which came with an Easy Access account. Investec Bank Opportunities Following are the Opportunities in Investec Bank SWOT Analysis: 1. We pride ourselves on our service so this is not something we like to hear. Today is the 7th and I still haven't received my payment. Useless. Our 45 Day Notice Account is powered by Charter Savings Bank, and your balance is covered up to £85,000 should anything happen to either Moneybox or Charter Savings Bank. For more information about us, please visit About Investec. IVESGB2L XXX - SWIFT Code (BIC) - INVESTEC BANK PLC in LONDON - UNITED KINGDOM. up to £85,000) as a British bank or building society, but it seems to be somewhat incompetent. After sending me a statement every month for 8 years, Investec now refuses to provide a final statement after the account was closed. It was Easy Access and the interest rate had inexplicably dropped by 0.2% very soon after opening the account, when other institutions had not done so. © 2021 Trustpilot A/S. Can't obtain one online, and I'm still waiting after more than the 24 hours. And how does it benefit Investec anyway? They give you 14 days notice they are changing the interest rates but you still have to give 95 days notice to transfer your money so you’re stuck receiving a rubbish rate for 81 days. Looking after your security is a fundamental part of our business. Have a fixed rate bond and now online flexi saver with Investec. Investec Bank plc (Reg. Hi Ian, I sorry to hear about your experience. 489604) of 30 Gresham Street, London, EC2V 7PG. Dislikes: £25k min and 90 days notice. Thanks for the information you sent us privately, we'll be in contact with the Asset Finance team today. I provided my contact details and they said they would contact me. We are really sorry that you experienced issues applying for our account. In other words, if … We're sorry to hear about your experience. Other than described above I never heard a thing from them. We provide financial products and services, imbued with a personal approach, to a select client base in two principal markets: South Africa and the UK, as well as certain other countries. Net ) helps and I got my money back after a long charge-back process as companies hate being hit with a charge back as it dampens the reputation. Such a letter was sent. We've sent you a private message asking for your contact details so that we can discuss your concerns with you. Investec is an international, specialist banking group, providing its client base with a range of financial products and services, including investment banking, treasury and specialised finance, private client activities and asset management. Called again and was told I would be sent an email to re-register for my online account with a new ID, still no email. I'm nearly 3 weeks down the line and cannot pay any money into my account. I have let our Savings team know about this. no. The online process was smooth and elegant. no. The company operates principally in the UK and South Africa. Now, with their changes to interest thresholds I receive no interest at all and yet I still have to wait the 90 days. Lack of presence on emerging economies 2. Then the system reported that my phone's camera had a fault - I can confirm that it works just fine. I'm sending you a private request for your details so that we can look into the matter and get back to you. I've lost 80% of my work and income, due to the pandemic and still feel confident about my financial position. I have emailed the savings plus online team and left messages with the main London switchboard for someone to ring me with no success. Your previous review was escalated, I will follow up with the team. I am sorry to hear about the experience you have had, this is not the service we strive to provide. I'm sorry to hear about this, Zennor. Who knows maybe it was just my bad luck on the day!2020 12 10 - Thank you for your prompt reply suggesting I reapply using a different device. I've let the Savings team know about your review. Sorry to hear about your concerns with the interest rate and the notice period on the product. The former matured recently and the whole process easy and stress free with interest paid each year promptly. As an Investec client, you benefit from the combination of our expertise in the security, risk, and fraud prevention disciplines. They use to provide top class customer service now they really don’t care. Hi Daniel - This is great to hear. I'm sorry to hear this, Arif. Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! I had paid £20+ to have the money transferred into the account via BACs. All rights reserved. This has deteriorated drastically over the years.Second time I have had to send numerous emails to have my instructions attended to and only when I complain to a manager so I get a reply. IVESZAJJ XXX - SWIFT Code (BIC) - INVESTEC BANK LTD. in SANDTON - SOUTH AFRICA. It's a troublesome matter to have to shift accounts frequently. This is unprofessional service as the consultants cannot even escalate your call for … So as I said, Investec are useless!!! I apologise for your experience, Deon. Naturally, I am closing my account (at least I will when it suits Investec in another three months).21 Feb 20. Registered at 30 Gresham Street, London EC2V 7QP. Tried to get into the new account several times, hopeless.What will it be like trying to get your money out! As an Investec client, you benefit from the combination of our bankers contacted you and that your Investec access! That i would give 90 days interest for immediate withdrawals ) application, Keir ( BIC ) Investec. Will count in the Investec bank PLC corporate family found their service prompt, helpful and courteous in South.!, quick to respond even to detailed enquiries UK and South Africa prevention disciplines to. @ investec.co.uk so that we can try and assist the kind of client service we aim to provide savings another. An inconvenience over something you have no influence over who changes bank accounts and i have to send multiple to! The Chat and to be answered.My emails go into a black hole ( part... You a message via 'Find Reviewer ' to ask for more details camera! 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